The following stipulations are the agreed-upon terms for users of Holidays Hub. Prior to utilising the Holidays Hub website, it is advisable to review these terms thoroughly. To access travel-related information, securing a booking with us is essential. This agreement ensures a harmonious and amicable relationship for any future interactions. Should you find our terms unsatisfactory, alternative providers offering superior options may be considered. For further clarification on our terms, please feel free to reach out to us via phone or at info@holidayshub.co.uk.
Topics Covered:
• Our mutual agreement and your contract • Booking delivery conditions • Cancellation and amendment details • Flight booking terms • Payment terms • Requirements for passports, visas, and health
Additional terms and conditions
Agreement and Contractual Terms:
A booking signifies a request for the services and amenities we offer on our site. Holidays Hub will handle all orders and payments. Upon full payment for your chosen package, a confirmation email will be dispatched, outlining the details of our agreement. This email may originate from one of our agents or directly from Holidays Hub. Availability is indicated on our website; absence of mention implies non-availability. Holidays Hub provides various options, from flight bookings to comprehensive packages that include hotel reservations, transportation, guides, and more. At Holidays Hub, we serve as intermediaries for the services listed under various names. Our site features products owned by third parties, independent of our agreements. We facilitate your connection to other service providers such as airlines and hotels. Any agreements made with these providers are solely between you and them. We do not assume any additional responsibility. We emphasise the significance of insured travel, as there may be instances where neither Holidays Hub nor other travel contractors will assume liability.
Travel Suppliers:
Holidays Hub acts as an intermediary between you and travel service providers, referred to as 'Travel Suppliers,' which include hotels, car rental companies, airlines, and others. Any direct agreements with these suppliers are governed by their terms, and Holidays Hub is not involved. You are responsible for ensuring the validity of the products and services to prevent any adverse situations. Holidays Hub disclaims any responsibility for products provided by Travel Suppliers. Any warranties, guarantees, or grievances concerning their products should be addressed directly to them.
Travel Supplier Conditions:
The conditions below pertain to all products and services booked through our site. Travel Suppliers' terms (including airlines' carriage conditions) are supplementary to those listed here. These terms may encompass payment procedures, liability, cancellations, booking modifications, refunds (if applicable), and other restrictions. As you navigate our site, you will encounter links to the terms applicable to specific Travel Supplier Products. It is imperative to review these terms attentively. For comprehensive details, please consult the respective Travel Supplier. You are responsible for adhering to the requirements set by airlines and other Travel Suppliers, including check-in times and flight reconfirmation. Airfare terms, such as those for 'economy-restricted' tickets, often stipulate non-changeability and non-refundability.
Flight Booking Terms:
For international travel, arrive at the airport at least 120 minutes prior; for domestic flights, at least 90 minutes prior. Reconfirm your flight at least 72 hours before departure. Failure to reconfirm may result in missed flights due to cancellations. Airlines reserve the right to cancel bookings. Holidays Hub is not liable for schedule changes or cancellations. We communicate with customers via email for assistance. Please verify and reconfirm your seating arrangements before travel. Holidays Hub does not control seat allocation and cannot guarantee specific seat reservations. The airline with which you booked is responsible. We are not accountable for transportation costs between airports and stations. Flights may be indirect and subject to route or aircraft changes due to technical reasons.
Direct and Non-Direct Flights:
Direct flights may stop only for refueling. A 24-hour schedule will be provided. Direct flights differ from non-stop flights, which do not make any stops en route to the destination.
General:
Tax payments are an integral element of the booking process for both flights and hotel accommodations. Opportunities such as coupons, vouchers, or loyalty programs are available for use. When utilizing these offers from airlines or hotels, you are engaging directly with the respective providers. At Holidays Hub, we adhere to our own set of guidelines and principles to serve you. For any inquiries, please reach out to us directly. We will keep you informed about any exclusive deals or promotions via emails.
Delivery of Bookings and E-Tickets:
Please note that airlines may have distinct e-ticketing terms and conditions. Service providers listed on our website will issue any dispositions or daily tickets according to their regulations. Holidays Hub is not involved in any e-ticketing promotions offered by service providers. We recommend reviewing the details independently before making a decision.
Ticket Delivery:
The accuracy of the information you provide is crucial, so please verify and reconfirm it before submission. Correct information ensures timely delivery of your paper tickets. Holidays Hub is not liable for any inaccuracies provided. We will assist you to the best of our ability, but it is also your responsibility to ensure the information is correct for timely service. Should there be any changes to your contact details, it is imperative to update us promptly. Ensure that the name spellings and address on your tickets match those on your passport and ID card to prevent errors. We handle deliveries within the UK only. If your address is complex, please notify us in advance. Contact us immediately if your tickets do not arrive as expected. If you have bookings with Holidays Hub or another agent, please inform us. Notify us in advance if you require tickets from us, allowing us to ensure timely delivery. Be aware that some airlines impose significant charges and have lengthy processes for reissuing lost tickets. The costs and duration vary by airline. Holidays Hub utilises Royal Mail 1st class for ticket delivery. If tickets are not received within 7 working days, contact us no later than 48 hours after this period. If you need to depart sooner, discuss this with us over the phone. Prompt contact allows us to potentially adjust your ticket cost. If you reach out after the deadline, you will be responsible for any additional costs required by the airline for rebooking. Parcel tracking is available, and we can provide information about the dispatchers and courier company. Holidays Hub is not accountable for errors made by you or service providers. We are responsible only for our own mistakes and those of our service providers. Contacting us within 48 hours enables us to offer the best possible alternatives. Provide your booking number and confirm your email address, and we will find the best solution for you.
Queries and Complaints:
For any issues or feedback, contact our customer service. Direct complaints about airlines, hotels, or other services to the respective entities. Our agents will assist throughout your journey. Should we require additional information from you, Holidays Hub will initiate contact. Airlines operating to or from the UK require passenger data in advance. By providing your information to Holidays Hub, you consent to its transfer to airlines and potentially to aviation and foreign authorities. The required information varies by destination and typically includes passport details, city, country, address, and your accommodation details.
Customer Behaviour Terms:
Inappropriate conduct is unacceptable. Actions that violate laws, endanger others, or damage property may result in severe repercussions. We reserve the right to cancel bookings and involve security personnel for legal action.
Use of the Site Terms and Conditions:
The Holidays Hub website is provided "as is" and "as available." We are not responsible for any harm from using the site, including viruses or damages from thirdparty links.
Information on the Site:
Mistakes happen, and we take full responsibility for any errors on our site. Holidays Hub continuously updates information, but always verify details like visas, passports, and health requirements, including COVID-19 vaccinations. While we strive for accuracy, we cannot guarantee the correctness of all information on our site.
Cancellation or Modification Terms:
Package cancellations are subject to the terms and conditions of the service providers. Holidays Hub does not guarantee a full refund. We collaborate with service providers such as hotels, airlines, and destination travellers. Your case will be handled accordingly. info@holidayshub.co.uk Cancellations or adjustments to bookings can be made by contacting us via phone or email at info@holidayshub.co.uk at additional charges if applicable. The terms and conditions of the service providers govern the cancellation or adjustment of air tickets, hotel reservations, and car services.
Note:
Holidays Hub will charge as per Current terms and conditions of the hotels, airlines and rentals for any changes after he booking. If we and the service providers cannot accommodate your booking adjustments, you will incur additional costs and must provide written details of the required changes. For flight and other travel booking adjustments, prior notification is required for written email confirmation from us. For car and other rental bookings, a no-show fee will apply. Please note that flight cancellations are nonrefundable, as per our and our service provider's policy.
User Obligations Terms:
Users must:
• Assume financial responsibility for transactions made under their name and account. • Provide truthful and accurate personal information. • Be at least 18 years old with legal capacity. • Avoid speculative, false, or fraudulent bookings. • Refrain from sharing offensive, pornographic, or illegal content. • Not alter, copy, or misuse any site content, except for personal, non-commercial use
Payment Terms:
Full payment is required when booking a package or making a reservation. Additional charges may apply for car rental options such as model, quality, and the number of drivers. You will be notified of the payment schedule for flights. Payment can be made in three ways: • Full payment at the time of reservation • Deposit at the time of reservation, with the remaining amount due later on at decided date. • Full payment at checkout Failure to adhere to the agreed payment plan may result in package cancellation without a refund. Booking details and payment summaries will be communicated via confirmation email, helping you assess the relevance of your booking. Payments may be processed by Holidays Hub, the travel dealer, or their representative. Airlines' prices and taxes vary by country. To estimate costs, we may need to provide your credit/debit card details to the airline. Please note that only the payment methods listed on our website are accepted. No cash or checks. Holidays Hub issues tickets, packages, vouchers, and other travel documents only after full payment is received. You will be informed of due fares and booking schedules. Holidays Hub reserves the right to reclaim charges from card chargebacks. Tickets and travel documents will be sent to the billing address associated with the credit card. We are committed to handling your information in accordance with the 1998 Data Protection Act. Should there be any concerns regarding billing payments, we will contact you within 48 hours of booking confirmation. Price fluctuations are beyond our control, and customers are responsible for covering any differences. Note that airline payments and payments to Holidays Hub for other products will appear as separate transactions on your credit card statement.
Passport, Visas, and Health Terms:
This information is pertinent to UK nationals. Non-UK residents or EU citizens should consult their embassy for necessary travel documents for holidays originating from the UK. Passports and ID cards must be valid for the duration of your trip and comply with the travel policies of your destination. For passport information, please visit ukpa.gov.uk.
Travelers to the United States:
Minors under 16 must possess a modified passport when accompanied by parents or guardians. For those 16 and older, a separate passport is required for U.S. travel. Should a parent's passport expire, a new one must be obtained and linked to the child's passport. Notify us promptly of any name changes during the booking period and prior to travel to facilitate necessary updates. A confirmed U.S. visa should be secured before booking your journey with us. The Visa Waiver Program may assist in this process. Visa processing for the U.S. can be lengthy; continue to monitor it, even with valid travel documents. Ensure all visa requirements are met. Once you receive our confirmation email, proceed with your ticket bookings and other travel arrangements. Health precautions are crucial. British travellers should heed healthcare advice for U.S. travel, available at "https://www.dh.gov.us/PolicyAndGuidance">www.dh .gov.us/PolicyAndGuidance.
Other Generally Applicable Terms:
Holidays Hub assumes no legal liability in emergencies, including injuries, deaths, or accidents. We are not liable for indirect losses during trips. Review all contract terms carefully before agreement
Denial of Access Terms:
Holidays Hub reserves the right to discontinue the site without notice.
Links to Third-Party Websites:
We are not responsible for third-party links on our website and have no affiliation with them.
Force Majeure:
Holidays Hub is not liable for booking failures due to unforeseeable events, including wars, hijackings, natural disasters, political unrest, or pandemics. Stay informed about COVID-19 protocols and their impact on travel.
Copyright and Trademarks:
Holidays Hub respects copyrights and trademarks. Unauthorised use of our or our associates' trademarks is prohibited.
Privacy Policy:
The Holidays Hub Privacy Policy is integral to these Terms and Conditions. Users agree to the use of their information as outlined in the Privacy Policy.
